SEASON PASS REFUNDABLE OPTION

The Season Pass Refundable Option is $35.00 for individuals or $75.00 for families at the same address. Immediate family members of the passholder may also request a refund if the Refundable Option has been purchased for each of the individual passes. The Refundable Option must be purchased at the time of the season pass purchase.

There will be NO REFUNDS whatsoever on Season Passes unless the Refundable Option IS PURCHASED, (at the time of the season pass purchase). The amount of the refund, for those who purchase the Refundable Option, will be based on the date the written claim is received at our Guest Experience office info@sasquatchmountain.ca.

Refunds will only be considered due to medical conditions, supported by a doctor’s certificate, OR a transfer of employment, supported by a letter from your employer. The Refundable Option purchased for your Season Pass is non-refundable and Season Passes are non-transferable.

60 DAY SKI SEASON GUARANTEE

Passholders that purchase the Refundable Option at the time of pass purchase are guaranteed at least 60 skiable days for the season. If Sasquatch Mountain Resort experiences less than 60 skiable days due to lack of snow/skiable terrain or closure due to Covid-19, then for every day not in operation under 60 days the passholder will receive a 1% credit (based on the original season pass value) to be applied to the following year’s season pass, up to a maximum of 60% (insurance required) (refunds will not be given).

If Sasquatch Mountain Resort does not open due to lack of snow/skiable terrain, then 2021-22 Season’s passes will be carried over to the 2022-23 Season ( Refundable Option required).

SASQUATCH MOUNTAIN RESORT SEASON PASS POLICIES

COVID-19 REGULATIONS:

If Sasquatch Mountain Resort does not open specifically because of COVID-19 regulations, then ALL 2021-22 Season’s passes will be carried over to the 2022-23 Season ( Refundable Option not required) (refunds will not be given).

NO REFUNDS OR EXTENSIONS WILL BE GIVEN DUE TO SNOW CONDITIONS:

Sasquatch Mountain management may adjust hours and days of operation at any time based upon snow conditions, weather, skier visits, and/or unexpected mechanical issues.

SEASON PASSES ARE NON-TRANSFERABLE, AND NON-REFUNDABLE (except in the case where Season Pass Refundable Option has been purchased and terms of insurance are met).

SEASON PASS FRAUD:

PASS FRAUD IS ILLEGAL.  IT IS “THEFT OF SERVICES.”  WE RESERVE THE RIGHT TO PROSECUTE TO THE FULL EXTENT OF THE LAW.

Sharing of your season pass with anyone for any reason is considered fraud.  If season pass fraud is suspected, season pass privileges will be revoked for the remainder of the season.  Pass holder will be charged the price of an all-area, all-day lift ticket for each day of suspected fraud as well as a $50 recovery fee.

SEASON PASS REFUNDS:

Refunds are only considered to passholders that purchase the Season Pass Refundable Option. Pass compensation in the form of a refund may be considered for reasons as outlined below.  A $60 processing fee will be charged for refunds whether the pass has been issued or not.  Processing fees are non-refundable.

Medical Refunds will be considered for injury, illness, and/or pregnancy. Documentation, in the form of a doctor’s note, must be presented to Sasquatch Mountain Resort Office within 2 weeks of the disability/injury stating the date of the injury and expected recovery time.  If the customer does not present documentation within two weeks, the refund will be based on when the pass holder presents the information according to the schedule listed below.  • The medical refund will be for the injured person only and will not be extended to additional passes including family members, children, parents, friends, etc., of the injured.

RELOCATION:

A refund will be issued for pass holders who are relocating more than 200km out of the area. Refunds will be based on the below-listed schedule of refund terms.   • The last day for a relocation refund request is January 31. All refund checks will be mailed within 4-6 weeks of request. The season pass will be voided at time of the request. Documentation must be presented to Sasquatch Mountain Resort Office within 2 weeks of the relocation.  If the customer does not present documentation within two weeks, the credit/refund will be based on when the pass holder presents the information according to the following schedule. The relocation refund will be for family passes, spouse, and children. Only immediate family only that are moving with the pass holder.

SCHEDULE OF REFUND TERMS (with valid Season Pass Refundable Option only):

Refund amount will be based on the below-listed schedule of refund terms, assuming the appropriate documentation has been provided. Pass will be voided at the time of the request. A $60 processing fee will be assessed for all medical and relocation refunds.

• Prior to December 1st, 2021 100%
• If a maximum of 3 days have been used and is prior to January 5, 2022 75%
• If a maximum of 6 days have been used and is prior to February 2, 2022 50%
• If a maximum of 9 days have been used and is Prior to March 2, 2022 25%
• If 10 days or more have been used or is After March 2, 2022 0%

*(Regardless of Pass Type)

LOST PASS:

There will be a $5 fee to reissue any lost or stolen season pass (RFID Card).  Once the new pass is issued, the previous pass will be voided and will not be scannable through the RFID system at the lifts.

“I FORGOT MY PASS”:

If you are a season pass holder and forget to bring your season pass to the resort, Sasquatch Mountain Resort Management will issue a replacement for $5.  Once the new pass is issued, the previous Sasquatch Mountain Resort Pass card will be voided and will not be scannable through the RFID system at the lifts.