Winter Covid-19 Protocols

We’ve got our sights set on winter now! Resort protocols may look a little different this year, but the powder is expected to be better than ever! The health and wellness of our community, guests and employees is our top priority for this season. The plan is to be fully open for operations this winter, with special precautions taken to ensure your safety. We will be working tirelessly to ensure the well-being of all our loyal guests on the mountain and in the facilities to make this season as seamless as ever.

Before you come out to the slopes, be sure to educate yourself on our new protocols highlighted below.
  • Debit and Credit recommended throughout resort
  • Ticket sales will be online only
  • We will be limiting capacities inside
  • Face coverings or masks are mandatory inside all facilities except when eating
  • Half a dozen mobile plexiglass stations used around resort
  • Regular cleaning and sanitization of surfaces
  • Social distancing of 2 meters
  • Decreased volume of seating in lodge
  • Once you’ve received your RFID card, you can reload online
  • Regular cleaning of handles and locks of lockers with daily full sanitize in and out
  • Distancing signage throughout resort
  • Regular health screenings of team members
  • Hand sanitization stations throughout resort
  • Guests must pre-purchase tickets online
  • Lineups reduced due to online purchasing
  • Snow hosts around resort informing guests on protocol
  • Pickup for RFID at the ticket window and blue sea can, then can reload online
  • Reduced pick up windows open to promote distancing
  • RFID cards will be shipped directly to your home if tickets/passes booked before Dec. 15th
  • Plexiglass used to create space between team members and guests
  • More people answering phones
  • Guests can purchase same day tickets online while quantities exist
  • Signage at bottom letting guests know limited number of tickets available
  • Face coverings or masks required of instructors and supervisors
  • Participants to wear face coverings or masks
  • Limiting number of students in lessons
  • Health screenings will be required of participants
  • Pre-registration procedure for lessons
  • Private and Semi Private lessons available for same bubble
  • Staggered lesson start time
  • Creating working pods, same team members working together
  • Face coverings or masks required in store
  • Products will be available online
  • Touchless payment options
  • Stocking a variety of masks
  • Store capacity managed
  • One way traffic through store
  • Setting up pop-up retail options, weather dependant
  • Mandatory face coverings or masks in while in lineups, on lifts and unloading
  • Snow hosts working to remind guests to wear face coverings or masks
  • Three lines reduced to two
  • Lift loading with related bubble
  • Magic Carpet riders spaced out to allow 2 meters
  • Team members will stop lifts to allow parents to load their children
  • Advance online booking procedure
  • Presets recorded 24hours in advance
  • Walk-up rentals available at increased cost
  • All waivers to be completed online
  • Regular sanitization program for all equipment
  • Manage number of people in rental shop
  • Team members will take additional precautions with guests
  • Supporting pre-ordering and takeout
  • “Curbside” pickup options
  • Contactless payment options
  • Reduced indoor seating
  • Removal of Brown Bag area
  • Limited times permitted at tables
  • No claiming or saving tables
  • Increased outdoor seating
  • One way traffic
  • Team members wearing face coverings or masks
  • More locations where guests can get meals
  • More ready to serve items
  • Focus on speed of service to shorten lines, and decrease time seating
  • Online purchases of season passes
  • Season pass photos uploaded online
  • Go directly to lift with season pass
  • All waivers to be completed online
  • Detailed COVID procedures as part of training
  • SMR branded face coverings to be worn when on shift
  • Regular temperature and health checks
  • Putting team members together based on department

*Please be advised that these protocols may be updated and changed regularly as we adjust to stay in accordance with Provincial health regulations and WorkSafe BC requirements.